Cancellation and transfer fee

The BSS refunds policy states that fees will only be made for written cancellations received at least 14 days prior to the start of the course (less a 10% cancellation fee to cover administration costs). However, we are happy to accept substitute delegates. Any changes to delegates should be notified, by telephone, as soon as possible.Bookings that are accepted within 48 hours are deemed confirmed and subject to payment, even if the delegate is subsequently unable to attend.

However, by exception

rather than charge the full fee again for a new booking, on occasions we allow a transfer to another date for a reduced fee of 50% of the course fee.VAT is payable on all of our course fees